Our Business Plan

Community ownership with commercial sustainability. Our business plan demonstrates how a Community Benefit Society can thrive whilst serving local needs and preserving heritage.

Community Benefit Society Model

Sustainable Community Ownership

As a Community Benefit Society registered with the Financial Conduct Authority (registration no. 8650), we operate under a unique business model that prioritises community benefit over profit maximisation. This structure ensures that any surplus generated is reinvested back into the project to improve facilities, support community activities, and maintain the historic building.

Our membership with The Plunkett Foundation provides us with ongoing support and guidance, connecting us with a network of similar community enterprises across the UK. This model has proven successful in rural communities, providing essential services whilst maintaining local control and community ownership.

The Community Benefit Society structure means our shareholders are also our customers and community members. This creates a strong foundation for sustainability, as those who benefit from our services are also invested in our success. Every decision we make is guided by our commitment to community benefit rather than external profit pressures.

Revenue Streams and Operations

Diverse Income for Stability

Our business model is built on multiple revenue streams that work together to create stability and sustainability. The café provides our core income through coffee, meals, and refreshments, supported by our shop selling local produce and everyday essentials. These complementary services ensure we can serve our community whilst generating the income needed to maintain operations.

Our careful selection of local suppliers not only supports the wider Teesdale economy but also helps us offer unique products that visitors can't find elsewhere. From famous Cotherstone cheese to Acorn Dairy milk, our local partnerships create both community value and commercial advantage.

Additional income streams include our computer hub services, room hire for community groups, and heritage-related activities. This diversification helps protect us from seasonal fluctuations and ensures we can continue serving our community even during challenging periods.

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Growth and Development Strategy

Building for the Future

Our development strategy focuses on expanding our community benefits whilst maintaining financial sustainability. Key growth areas include developing our heritage offerings, expanding our volunteer programs, and enhancing our facilities to better serve community needs.

The community garden project represents a significant opportunity for both community engagement and potential revenue generation. As this space develops, it will provide educational opportunities, volunteer engagement, and potentially seasonal produce for our café and shop.

Our heritage activities, including the digital archive project and historical exhibitions, position us as a destination for heritage tourism whilst serving our core mission of preserving local history. These projects attract visitors from beyond Cotherstone, supporting our financial sustainability whilst sharing our community's story.

Business Plan

Frequently Asked Questions

How do you ensure financial sustainability?
We operate multiple revenue streams including our café, shop, book swap/shop, computer hub, and heritage activities. Our diverse income sources, combined with careful cost management and community support, help ensure long-term sustainability.
What happens to any profits you make?
As a Community Benefit Society, any surplus we generate is reinvested back into the project or the community. This might include improving facilities, supporting community activities, maintaining the historic building, or developing new services for our community. Once we are on a secure financial footing, shareholders may receive an interest payment on their investment, and we hope to be able to buy back some shares.
How do you measure success?
Success for us isn't just about financial performance - it's about community impact. We measure success through customer satisfaction, community engagement, volunteer participation, heritage preservation, and our ability to provide essential services to Cotherstone and the wider area.
Do you have external investors or shareholders?
Our shareholders are members of our local community (including people from further afield who have a connection with Cotherstone) who invested in community shares to make this project possible. We don't have external commercial investors seeking profit returns. This community ownership model ensures local control and community benefit.
What support do you receive?
We're members of The Plunkett Foundation, which provides ongoing support and guidance for community enterprises. We also work with Durham County Council and other local partners to ensure our development aligns with wider community needs and opportunities.
How can the community support your business sustainability?
The best support is simply using our services - every cup of coffee, every shop purchase, and every visit helps our sustainability. Volunteering also reduces our operational costs whilst building community connections. Spreading the word about what we offer helps attract new customers and supporters.

Every Home Has a Story

Discover the History of Cotherstone – One House at a Time

We’re building a digital archive of Cotherstone’s homes, past and present – from who lived where to the stories hidden in the bricks. Inspired by projects like Meldreth History, our aim is to honour every corner of the village.

Got a story about your home? We’d love to hear it.